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Returns

We trust you will be satisfied with your ECC Frames purchase. However, should you decide the merchandise is not satisfactory ECC Frames online return policy is stated below.

The merchandise may be mailed back to us within 7 business days after the delivery date of the order.  Also, please note that you  will be responsible for the return shipping fees. We recommend that you insure the package and ship via a traceable method.  No refunds are given on shipping and handling charges. Custom frames (frames that are not in our collections page) cannot be returned.

Address package to:

              Era Correct Comic Frames, LLC.

              2600 Burlington Pike #135

              Burlington, KY 41005

ECC Frames will issue a refund in the form and amount of the original tender paid (including sales tax), when each of the following conditions has been met::

  1. The merchandise must be returned within seven (7) business days from the date of delivery receipt
  2. The merchandise must be in its original, unused condition
  3. The merchandise must be accompanied by the original ECC Frames Receipt

If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.